Payment Policy
Payment Policy – Nestena
Last Updated: September 26, 2025
At Nestena, we strive to make your shopping experience as convenient and secure as possible. This Payment Policy outlines the accepted payment methods and related terms for purchases made through our online store, https://nestena.com/. We are committed to transparency and compliance with consumer protection regulations in the United States, as well as the requirements of the Google Merchant Center.
By making a purchase on our Site, you agree to the terms outlined in this policy.
1. Accepted Payment Methods
Nestena accepts a variety of secure payment methods to ensure a smooth checkout process. All transactions are processed in United States Dollars (USD).
We primarily use Shopify Payments, a secure and integrated payment gateway provided by Shopify, which allows us to accept major credit and debit cards, as well as other popular payment options. Through Shopify Payments, you can securely pay using:
•Major Credit Cards: Visa, MasterCard, American Express, Discover
•Debit Cards: Cards with Visa or MasterCard logos
•Other Payment Methods: Depending on your location and device, other options such as Shop Pay, Apple Pay, and Google Pay may be available for an even faster checkout.
2. Payment Processing
All payments are processed securely through Shopify Payments. When you make a purchase, your payment information is encrypted and transmitted directly to our payment processor. Nestena does not store your full credit card details on our servers.
•Authorization: Your payment method will be authorized for the full amount of your order at the time of purchase.
•Charge: Your payment method will be charged once your order has been confirmed and is ready for processing.
3. Payment Security
Your online security is paramount to us. Nestena, through Shopify Payments, adheres to strict industry standards for payment processing, including:
•PCI DSS Compliance: Shopify Payments is PCI DSS compliant, ensuring that your payment information is handled in a secure environment.
•SSL Encryption: Our website uses Secure Socket Layer (SSL) technology to encrypt all data transmitted during the checkout process, protecting your personal and financial information.
4. Pricing and Currency
All prices displayed on the Nestena website are in United States Dollars (USD). While you may view prices in other currencies using a currency converter tool, the final transaction will always be processed in USD. Any currency conversion fees or exchange rate differences are determined by your bank or credit card provider and are your responsibility.
5. Sales Tax
Applicable sales tax will be calculated and added to your order total during the checkout process, based on your shipping address and local tax regulations in the United States. The exact amount of sales tax will be displayed before you finalize your purchase.
6. Order Confirmation
Upon successful completion of your payment, you will receive an order confirmation email detailing your purchase and payment information. Please keep this email for your records.
7. Failed Payments
In the event of a failed payment, your order will not be processed. We will notify you via email if your payment fails, and you will have the opportunity to update your payment information or try an alternative method. Nestena is not responsible for any delays or cancellations resulting from failed payment transactions.
8. Refunds
Refunds for returned items will be processed in accordance with our Return & Refund Policy. All refunds will be issued back to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear on your statement, depending on your bank or credit card provider.
9. Contact Us
If you have any questions or concerns regarding our Payment Policy or your payment, please do not hesitate to contact our customer support team:
Nestena Email: support@nestena.com Address: 1209 Mountain Road Place Northeast, Albuquerque NM 87110
We are available Monday to Friday, from 9 AM to 6 PM (Mountain Time).
